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Planet 7 Casino Complaints How to file a Planet 7 Casino complaint? VideoPlanet 7 casino slots review🎰 PLANET 7 CASINO Ripoff Reports, Complaints, Reviews, Scams, Lawsuits and Frauds Reported Your Search: Planet 7 casino. There may be more reports for "Planet 7 casino" For more results perform a general search for "Planet 7 casino" Showing of On this page you can see which complaints are submitted about Planet 7 Casino. How to file a Planet 7 Casino complaint? Whatever your complaint about Planet 7 Casino is, follow the next three steps in order to have the best chance of resolving your complaint. 1. Click on the 'File Planet 7 Casino complaint' button. 2. Planet 7 Casino Complaints. of resolved; 2 days avg response; 2 weeks avg complaint life; 3, USD avg amount; Unresolved. Planet 7 Casino - Bitcoin delayed payment. $ Unresolved. Planet 7 Casino - Bitcoin delayed payment. I have had long complicated withdrawal waits from Planet 7 in the past so I avoided them for a couple years. On June 21 we still there is still no money and we 2 Player 1 Pc four emails that were never responded to each with their own number and also on June 20 the second request for was approved. The reason given was that the casino was changing the management. The player got no reply from the casino after he requested withdrawal and Ca Lugano the necessary documentation. SCR Casino Scam — Blacklisted. January 3, The player won an unknown amount of money which was divided into three withdrawals. Skyrama.De frustrating that there is no contact number so I can speak to them instead they jus shrugg me off with the same email and need help to try and resolve this. Statistics of Planet 7 Casino in the category Gambling 2 total complaints. Help me? Player was accused of multiple account holdings. Read more.
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When you signup with a Casino, you send personal information which includes your name, address, phone number and more. When you make deposits, you also send sensitive information such as credit card details.
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In this regard, Planet 7 Casino uses a bit SSL security certificate to encrypt all data in its systems.
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Planet 7 Casino does not have live dealer games; but has a great selection of other games, and they are always adding new and exciting games for players to choose from.
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This is one area where Planet 7 leads. They keep giving me the run-around or keep telling me it will take longer. I had this same problem with my first withdrawal last year in September.
They never answer the phones. The only way you can contact them is through chat. So many people are having this same problem with them.
I later found out this casino was blacklisted. I have screenshots of the chat conversations I had for proof. This casino is a fraud and need to be shut down.
I received my payout check 2 months ago and it has not yet been paid. I hit a jackpot of in feb. As of today. Still no payouts.
I filed verfaction forms and was informed they have all proper forms. Im allowed payouts in payments of They have approved about and the rest still pending.
Ive called several times. Cant get a straight answer. Have texed live agent every week. They inform me. All my approved amounts will be paid.
I just want my money. Need ur advise. Help please. Same issues as everybody here. This is November 4 and they continue to say it is in finance and waiting for a processor to send it.
I am now pretty discouraged about getting paid at all. I have sent in all documents and they have confirmed them all. I have all chat transcripts and screenshots to prove each withdraw request, approval, as well as terms and conditions.
Cashed out over two weeks been contacting every other day with my ref number etc.. Log on and they put all the winnings back in so cashed out again.
But it one time have I had an email response n live chat seems to be getting no where. Can I get an attorney to resolve this matter. I signed up to Planet7oz casino last month and claimed a welcome bonus.
I decided to cut my losses and continue playing on. I contacted live support and was notified my access to the casino had been revoked at their discretion without any explanation as to why and the person immediately left the chat.
I tried again with 3 more customer support people and was met with the same automated message and immediate termination of chat.
I had not done anything wrong, nor have I had my money reimbursed. I have sent Planet7Oz multiple emails over the last 3 weeks, in regards to cashing out, having my documents verified and again today in relation to this issue.
Below is an example of the first live chat:. While we take a moment to assign the best agent to assist your needs, can you provide your username and phone number so we can locate your account?
Good Day! Please allow me to check your account, Thank you. The decision is, unfortunately, non-reversible. Any casino account can be closed based solely on our discretion as part of our policies to ensure game fairness, the safekeeping of company assets, and our third-party processors.
Your understanding is appreciated. I made a fair deposit with bonus. I played for a few days on and off. I followed through with emailing all of the requested identification verification documents that Planet 7 requested.
After 1 week, I still had not heard anything. Reached out to the casino via live chat. They informed me they still needed another copy of my credit card, even though they failed to inform me on their own.
I sent the document again. One month passed, not another word. I reached out again via live chat. They tell me the withdrawal has been sent to another department and that anyone at live chat would not be able to help me at tghis point.
They gave me an email address to try to follow up with the process. So far I have emailed this address 4 times, with absolutely no response.
I did play that but after my play throuh had been played. Continually tell me they have received all documentation for withdrawing funds, when I make inquiries, I am told they do not have my documents, and i have sent them to the wrong email address, I then send again and another person on live chat tells me the other email is incorrect, I am constantly being played.
Each time, after about a week or so, the withdrawals reappear in my balance. I just want Planet7 to pay me as I paid to play with them!!!
They took my money so they need to pay up!! They never paymed me either. Sent emails and never got a response. I finally just gave up on ever getting payed.
Hi, first of thank you for hearing my case. Right away I have the system replying I will be notify within the next 2 business days.
Well so I resend all my documents which the same one that I already did the first time. This was on Feb 7, Again the system told me I will be notify within 2 business day.
Once more I did not hear back for 5 business day I contacted customer live support then they told me my doc still incomplete. So I escalate the issue to the documents department and finally they approve it in 7 days.
Oh and by the way I requested bitcoin withdrawal. Yesterday I signed in to check on the status and suddenly they told me I requested a check withdraw.
I contacted the live support and asked them to fix the issue and I also provide them with my crypto address for the 4th time I provided them with it.
They told me just be patient and they assured me the payout is coming. And today feb the 27th I tried to log in this morning all the sudden they locked me out of my account saying I have duplicate account with them, This is the one and only account I had with them.
I have all the proof and all the chat transcript or documents saved if needed. Thank you for helping in this matter. I played the free spins and kept playing.
I decided to see if I could withdraw my winnings. They told me I had the wrong info for a wire transfer which that went on for awhile. Once I gave them the correct info they blocked my access to the casino and have revoked my membership status.
When I call they hang up on me. Class Action suit is what needs to happen. I corrected them on that really quick. Finally I reached out to their owners, AceRevenue and asked for some help there.
I heard back and we have had several e-mails back and forth. Now they want more forms of ID and proof of address. I really wish I had read some of these reviews before I started playing with them.
The only advice we have for players is to keep contacting them everyday about it. Make sure to never threaten them.
That will only get your account locked and you will never see a dime. Some players have reported getting paid several months after their initial request.
I won 20, I have given them all the paperwork they need after sending it several times. I have also given them all the information they need for wire transfer and they verified that on September 22nd from the finance department, but I cannot seem to get my money.
They keep telling me I have 3 approvals so far but they have not been sent to the processor yet?? They will not answer me asto why….
I am 76 yrs. I completed the playthrough amount where any other games are locked but then played some hands of 3 card poker and blackjack which I lost.
Because of this, all of my winnings were stripped. I was playing Lucky Tiger at Planet 7 Casino which awards 8 free spins and retriggers with 3 shields.
I read the game rules and there are absolutely no max payout regulations. The game stopped after 6 spins and did not give me the 2 bonus retriggers that I was entitled to receive.
When I contacted VIP support he hung up on me and refused to give me the spins or money I had one. He was very rude and would not compensate in any way.
With Planet 7 Online Casino it is customary for the connection to drop when you are winning or lose free spins for no apparent reason.
Rick blamed that on an internet connection although it only happens when you are winning. This is unjust, theft, and is a violation of regulations.
It is not right to the clients giving them money. Who do I report this to so that they can be reprimanded.
BEWARE OF FRAUD! Dont know if this is the place to say it, but for those that dont already know.. Planet 7 online casino is one of the most crooked casinos out there!!
They know that they dont have to answer to anyone, and will take your money as fast as you can win it.. Will not respond to emails, phone calls, I hit a mega win on one of their slots, I was surprised to see the amount keep climbing!
From a 5 of a kind, on Coi Hong.. Luckily i was not into them for very much.. Hello My name is Sherry, I also have had runarounds I withdraw on December 24, , Well it was still waiting for approval, By January it was finally approved, I just assumed that the check is on its way.
I contact them many of times, Then I was told January 4, , that the check was sent out But they would have to deduct After getting the run around telling me I was not talking to the right department I finally started receiving checks of I keep trying to contact the and they always say someone will get back to me.
They even had me go and set up a separate bank account just for checks from them. I feel your pain they are liars they are differently criminals I just wish there was something we could do to make them pay or shut them down.
In April I made withdrawal and sent the necessary forms was verified and never received my money of 2 payments one for another Really strange and unprofessional communication.
Accused of breaching terms without any evidence but the player was told to wait for his deposit refund. Black points: 5 for this casino.
Payment declined- no communication from the casino, unprofessional service. Another complaint regarding a delayed payment without any communication.
We are unable to tell if these customers ever got paid. Black points: 4 for this casino. The player waited for his payment and was unable to get any answer from the casino.
He placed an official complaint, still no reaction from the casino's side. The casino did not answer any of the players' emails. They only asked for identification documents again.
The payment has an unknown status. The player had 2 pending withdrawals and had been waiting over a month.
Unable to get any information regarding these payments. Many requests were declined in this time period in March , the player constantly got disconnected while trying to contact the live support.
No clue if he ever got paid or not. Black points: 3 for this casino. Delayed payment, even worse because the player was not able to get any reaction from the casino.
The player tried to reach a representative through phone and email every day, he got frustrated because he was unable to get any updates.
We have no clue if the player got paid or not. Black points: 96 2 for this casino. Again delayed payment, it was impossible to reach this casino via phone or email.
The player placed an official complaint after 20 days of waiting for a reaction, there were many complaints during February and March Black points: 84 2 for this casino.
The player complained they had been waiting for the withdrawal request to be transferred to their bank account for months. They said the withdrawal had the status of 'processed' but the live chat kept reassuring them their money would be transferred soon but so far, they didn't receive anything.
In the end, the player was not allowed to log in to their casino account. No reaction from the casino, no more update ever since. Black points: 60 1 for this casino.
The player won from a no deposit bonus. The player tried to write to the casino support many times but he has got no reply.
His winning was simply taken out of his account. Later he got different answers from the support. He was told that a manager would call him soon but no one tried to reach him.
Uncertain case and unprofessional comunication from the casino's side. Delayed payment- waiting for more than one month, unknown status of the payment.
The player did not play with a bonus. He requested a withdrawal on 22nd of February, one month later he still did not received anything. After a successful verification process player was still unable to get his winning.
No confirmation from the player of receiving a delayed payment , therefore we are not sure if it was paid or not.
The player placed this complaint after 3 weeks of waiting for his payment. The reason given was that the casino was changing the management.
Later we had no answer from the casino or from the player's side. We are unable to decide what was the reason of it or if the player got paid.
One month later the player was still not paid. Unfortunately, in February , there were so many delayed payments that this one was one from a lot of delays and had unknown status, we could not tell if it was paid or not.
The player was promised to be paid in 2 weeks. Then he waited over 2 months, no clue if he was paid or not. This payment was pending since December In February still no outcome.
Delayed payment, no response from the casino. Delayed payment, customer support was confusing. The player tried to reach support representatives, every time he got a different answer, impossible to say if this payer got paid.
Black points: 39 1 for this casino. Dianna complained about not receiving the payment. She mentioned also unclear bonus conditions, which were not stated in the offer.
However, this was hard to prove backwards. She showed email from the casino confirming a processed payment, in her last post she claimed not receiving the payment.
Delayed payment after promising the player that his payment would never be late again. The outcome of this case stayed unclear, we have no clue if this customer was paid or not.
The player was unable to get any information regarding his delayed payment. The player just received an email saying his request had been declined, no reason given.
Delayed payment from February No information or excuse from the casino, the player had been waiting for more than one month.
The player was waiting to be paid and was unable to get any reasonable response from the support. From this insufficient communication from the casino's side, the player was one of many frustrated customers.
Withdrawal stayed requested and we do not know the outcome of this case. Complaints on related Dreams Casino Unspecified weak relation.
Black points: 17 for this casino. The player was promised a refund of her deposit but lost her winning due to an honest mistake.
The player, Ellen, was accused of having a duplicate account. She had totally forgotten having an account opened 9 years ago in a casino called Cirkus casino.
The player found herself totally innocent in this. The customer support promised her a deposit refund, but she wasn't sure whether she would ever receive the money as she had already been waiting for a long time.
The casino stated that Ellen would receive this refund, they just couldn't state when it would happen. The casino said the third party processing used in this case took longer and there was nothing they could do to speed up the process.
Verification documents repeatedly not accepted, irresponsive casino. The player complained about having submitted the documents for account verification repeatedly but the casino never acknowledged their reception.
The casino stayed unresponsive to mediation attempts as well. No further attempts since then. Black points: 80 2 for this casino.
The account was closed for a valid reason with evidence showed by the casino. The casino claimed the player had threatened to do chargebacks on her deposits, which was why her account was closed.
We think this is a valid reason for an account closure. We have no information whether the deposits have been refunded or not.
Three withdrawal requests are pending for more than 6 months. The player provided a questionable evidence.
The player provided screenshots of the pending withdrawals, however, it was hard to prove whether they were real or not because there were only numbers and no casino logo.
Unfortunately, the casino never replied to this complaint and did not give any statement. It remained unresolved.
Show 1 similiar complaints with 60 black points in total 1 for this casino. Black points: 62 1 for this casino.
Very long withdrawal process where the casino stopped responding to the player completely. The player requested a withdrawal but still didn't receive it.
They tried to contact the casino but that didn't help. The casino never responded to the complaint and it stayed unresolved. Black points: 44 1 for this casino.
Daniel requested few withdrawals and sent in requested documents for verification and didn't receive any reply nor the money from the casino.
This was his second attempt to withdraw his winnings. The casino's representative informed him via complaint that they were missing Daniel's preferred payment method, which he provided right away.
Soon after he provided this information, the withdrawals started coming into his account one after another. That would have been a great thing if they weren't shortened, every single one of them.
Daniel asked the representative via complaint why did it happened but didn't receive any explanation at all. Black points: 5 1 for this casino. Player requested a withdrawal but didn't receive the winnings in full.
Her winnings from the lottery drawing were completely ignored by the casino. This request was delayed but Mary received the winnings at last, but not in full.
This case is uncertain and complicated, still open and unresolved. Show 1 similiar complaints with 5 black points in total 1 for this casino.
Complaints on related Palace of Chance Casino Unspecified weak relation. The player had 4 pending payouts and the customer support was not helpful.
No answer for over 2 months. After not receiving any answer regarding his already approved withdrawal requests, the player placed an official third-party complaint.
Unfortunately, the player received only an automatic response for every inquiry claiming that they would answer within 5 days, but they never did.
We understand this can be frustrating for the player. The current status is unknown. Delayed payment, the casino was not responding to emails from the player.
The player placed a complaint after not receiving his money for a month. The casino was not replying to his emails.
There was no reaction even after complaining publicly. Black points: 72 2 for this casino. Player was waiting for his winnings for over 4 months.
The casino closed his account. We consider this case uncertain. Show 2 similiar complaints with black points in total 5 for this casino.
Two withdrawal requests approved after a week, but the payment was delayed. The player complained publicly because of delayed payment.
The casino answered that if the player had a pending payment from a sister casino, they couldn't process the second payment due to a processing limitation.
The player was unable to cash a check he had received from the casino. The casino claimed the check was OK and advised the player to ask his bank authority.
In this case, it's really hard to prove who was right and who did something wrong. It was likely that the casino had the intention to pay out the money, but there was some issue with the bank or the check.
The player's account had been already verified when they requested a withdrawal so they thought it would arrive at their account soon.
Unfortunately, that didn't happen and the payout was delayed due to an unknown reason. When the player asked the casino for an update, they would respond that they had to wait a few more days.
Later on, the casino claimed that the payout was sent to the player but they never confirmed it. We believe that the player was likely paid, but the complaint remains unresolved.
Long verification process, money not received even 4 months after the casino had claimed it was on the way.
It was obvious that the player had the right to receive their winnings. The casino claimed that the verification process could take up to 15 business days but later on, they told the player that the payment approval could take up to 10 business days.
Even though the payout process was taking too long, the casino reassured the player that he would get his money. After a few months, it was still not clear whether the player received his winnings or not.
Delayed payment, the player complained about not receiving a tracking number. The player was unsatisfied because he had no information about when the casino planned to process his payment.
He was arguing he had not received any tracking number and wanted to get more information about his money. The casino officially answered that the tracking number had been emailed to the player.
No further information is available. Show 4 similiar complaints with 60 black points in total 1 for this casino.
Failed self-exclusion. Black points: 36 1 for this casino. The casino failed to self-exclude the player and they were able to make more deposits and lose more money.
The player asked to get self-excluded from the casino and they did acknowledge their request via email. But about two weeks after that, they were able to make 3 additional deposits and lose more money.
Casino refused to pay out the player's winnings due to a chargeback. The player did a chargeback on their account but reversed it and the casino promised to help them to resolve that issue.
Later on, in the complaint, the casino claimed that they've done everything and considered this case ruled in their favor and refused to discuss it any further.
Complaints on related Grand Fortune Casino Unspecified weak relation. Black points: 63 for this casino. This player's withdrawal had been delayed without an explanation or a reason for a long time.
There is no update available but the complaint remains unsolved. Casino responded that they would look into this complaint but there wasn't a second reply from the casino.
Based on this we couldn't be sure how it ended, whether player had been verified or his claim had been rejected. Show 2 similiar complaints with 99 black points in total 2 for this casino.
Delayed payment, but aproved by the casino representative. Casino representative responded with the approval of documents and payment, player didn't confirm whether he got paid.
Player complained that his withdrawal request was rejected. He didn't understand why because he sent to the casino the same documents for verification that he was always sending to other similar casinos and the documents were always accepted.
Then the casino told him they could send the money transfer to his bank account but they kept changing the information about the expected time frame.
No reaction from the casino, no more update since then. This complaint is consistent with this players' customs within this group.
He got paid in previous complaints Raging Bull casino after the usual delay. Confirmed payment by the casino, but still delayed.
Payment aproved, but not delivered in timely manner, there was no confirmation as to when it was received by the player.
Black points: 74 2 for this casino. Delayed payment - refund. Player asked for a refund 1 month prior to this complaint, he has never received it and there was no further development in this case.
Black points: 30 1 for this casino. Casino asked for a phone verification, the next day they asked for it again. Player confirmed that he got verified via a phone call, but to his surprise, when he made inquiry about his withdrawal status, he was asked once again for the verification documents.
No further information on this case. Black points: 18 1 for this casino. Account linked to ex-wife household, winnings canceled. Player complained he won some money but after he asked for a withdrawal the casino refused to pay the winning because the player's ex-wife was a member.
The casino told to the player they would pay him half of the winnings as a gesture of a good will and ban the ex-wife from the site.
However, later the two players accounts were linked together and again the payout was refused, no more update since then, no reply. Show 2 similiar complaints with 48 black points in total 2 for this casino.
Black points: 2 for this casino. Player didn't receive payment, but he was not from a targetted country. Player was listed as playing from UK, and as such he couldn't play with any free money bonus.
Player's withdrawal request was denied, but there was no further information as to why, the promised contact by the finance department never came and the player's attempt for a contact via the live chat was terminated from the casino's side.
Complaints on related Prism Casino Unspecified weak relation. The multiple withdrawals were still not paid after a period of six months and the responses from the casino were not helpful at all.
The representative claimed the situation was complicated because of the number of the payments, there were six of them.
From the four responses from the casino, neither one provided a relevant reason or resolution to this complaint.
Therefore, it remained unresolved. The player's payout was approved but he still didn't receive it. Three months after the player's payout was approved, the player still had not received their check and had no information regarding whether the casino planned to pay out their winning or not.
The player's payment was extremely delayed while the casino stopped communicating with them. Extremely delayed multiple withdrawal requests.
Likely paid. The player had a few delayed withdrawal requests when the casino responded to her complaint. They started to sending her the winnings but we're not sure if she received all of them because the complaint remained unresolved.
Black points: 19 1 for this casino. Delayed payment to the player from the USA and the casino used the payment processor as an excuse.
In this case, the casino was in touch with the player and communicated the whole time, regarding this payment. We consider this delayed payment most likely paid.
The reason for this was unclear and there was no further information from the player nor the casino, so the outcome of this situation is unclear.
Slow jackpot cashout with very low monthly payment installments. The player was understandably not satisfied, as it would take more than a year for him to be fully paid.
Show 4 similiar complaints with black points in total 3 for this casino. The casino took the player's winnings and closed her account without an explanation.
The player, Fungirl, requested two withdrawals which she still hasn't received. All her documents that she sent for verification were approved so she didn't understand why the casino closed her account.
There is no further update on this case since the casino never responded to her complaint. The player was accused of breaking the bonus rules.
The casino tried to contact them via phone to resolve the issue but wasn't able to do so. The player was accused of braking bonus rules by playing different games that were allowed and the casino refused to pay them their winnings.
The player claimed that some games were blocked for them and later on, they were able to play them so they thought they had fulfilled the wagering requirements.
The casino then tried to resolve the complaint but they were not able to contact the player via phone.
There is no further update available ever since. Complaints on related Wild Vegas Casino Unspecified weak relation.
The player was waiting for a payment for more than 60 days, no response from the casino. The player requested a withdrawal in September.
No one contacted him, the casino was simply ignoring his complaint. In this case, we have no clue whether the player has a chance to get his winnings or not.
Another complaint about having had to wait for a payment for 60 days. The casino responded and the payment was approved, the player would get the payment soon.
After this, we didn't hear from the player about confirming that he had received it. We consider this payment likely to have been paid. Player's self-exclusion request was ignored.
The player 'charrold87' asked the casino operator for a self-exclusion, but his request had not been carried out and the player was still able to use the service.
The casino decided not to cooperate in order to resolve the player's public complaint and there were no further updates since then.
Complaints on related Slots of Vegas Casino Unspecified weak relation. Black points: 14 for this casino. Extremely long withdrawal process while the case had been under the investigation.
Later on, they were informed that the payment was on hold and the account is under the investigation. Almost three weeks passed and the case was still investigated without any update and remains unresolved.
Black points: 8 for this casino. Player requested two withdrawals that became delayed and later on, lost. The casino representative promised someone would look into this problem.
The player requested a withdrawal via express wire transfer and then they requested another one via regular wire transfer.
They both became delayed and later on, lost. The casino representative told the player someone would look into the case but ever since then, no update was provided to them.
Extremely long withdrawal process without a relevant reason. After the player contacted the customer support, they told them to wait a few more days.
When the casino replied to this complaint, they told the player that they would get back to them soon, but that never happened.
The payment never came and the case remains unresolved. Extremely long withdrawal process even though the account was already verified.
The player requested a withdrawal and the account was verified. The casino used the same rhetoric that they were missing the documents.
Home Gambling Planet 7 Casino. Complaints about Planet 7 Casino On this page you can see which complaints are submitted about Planet 7 Casino.
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